What is expected of you

The management system only works if everyone plays their part. Here is what is expected per role:

Roast operators:

- Follow roasting procedures and profiles

- Perform in-process quality checks and record batch data

- Ensure the afterburner is running before starting a roast

- Separate waste correctly (chaff, packaging, general)

- Report any deviation or equipment issue immediately

Warehouse and logistics:

- Inspect incoming green coffee and record results

- Apply FIFO in storage

- Check orders against the order form before dispatch

- Separate waste streams correctly

- Report damaged goods, shortages, or delivery issues

Office staff:

- Handle customer complaints according to the complaints procedure

- Communicate quality specs and feedback to suppliers

- Sort waste at the office

- Keep documentation up to date and use the current version

Everyone:

- Know the quality and environmental policy

- Follow the procedures relevant to your work

- Report nonconformities and incidents, always

- Suggest improvements when you see a better way

- Complete this training and the annual refresher

If you are unsure about a procedure or something does not look right, ask. It is always better to ask than to assume.